Privacy Policy

Privacy Policy - Prime Mind Coaching

Effective Date: 21 May 2025

ABN: 59161653426

Prime Mind Coaching is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, store, and disclose personal information, and how you can manage your privacy preferences.

1. What Personal Information We Collect

We may collect the following types of personal information:

  • Full name, email address, phone number

  • Age or demographic details if provided voluntarily

  • Information shared during coaching intake or program registration

  • Payment information (via third-party platforms)

  • Records of your communication with us (e.g. emails, contact forms)

  • Usage data from cookies and website analytics

In limited cases, we may collect sensitive information (such as health-related goals or mindset history) if voluntarily provided. Sensitive information is handled with strict confidentiality and stored securely.

2. Why We Collect Your Personal Information

We collect your personal information to:

  • Deliver coaching programs, workshops, and services

  • Communicate about bookings, changes, and relevant updates

  • Provide coaching support and improve your experience

  • Send marketing content and program offers (where consent is given)

  • Conduct research and service improvement

  • Comply with our legal and regulatory obligations

We will not collect personal information unless it is reasonably necessary for one of these functions.

3. Use of Cookies and Tracking Tools

Our website uses cookies and similar tracking tools to:

  • Enhance website performance and usability

  • Analyse traffic and improve marketing effectiveness

  • Personalise content and advertising

Cookies may also be placed by third-party platforms we use, including:

  • Google Analytics / Ads

  • Facebook & Instagram (Meta)

  • LinkedIn

  • YouTube or Vimeo

  • Google Analytics / Ads

  • Facebook & Instagram (Meta)

  • LinkedIn

  • YouTube or Vimeo

You can manage or opt out of cookie tracking and personalised advertising by visiting:

4. Nature of Coaching & No Guarantees

Coaching is a collaborative process focused on supporting mindset development and performance. However:

  • Coaching requires the participant’s effort, consistency, and personal application of strategies.

  • Prime Mind Coaching makes no guarantees of specific results, outcomes, or progress.

  • Success is influenced by a range of factors outside our control, including the client’s current mental state, physical health, training environment, and commitment.

If data is no longer required, we will take reasonable steps to destroy or de-identify it.

5. Third-Party Disclosure

We do not sell, rent, or trade your personal information.

However, to deliver a seamless and relevant customer experience, we may share limited personal information with trusted third-party service providers and marketing partners who assist us in:

  • Customer communications and journey automation

  • CRM and email/SMS delivery systems

  • Digital advertising and analytics

  • Improving our service and product recommendations

These third parties are strictly engaged under contractual agreements and confidentiality clauses, including non-disclosure agreements (NDAs), and are required to:

  • Use your information only for the purpose of providing services to Prime Mind Coaching

  • Protect your personal data in compliance with the Australian Privacy Principles (APPs)

  • Not disclose your data to any unauthorised third parties

This sharing is done only to improve your experience, personalise your interactions with our brand, and ensure that we offer products, programs, or services that are most relevant to your needs.

If you would like to know more about which third-party services we use, or to opt out of data sharing for marketing purposes, please contact us at: [email protected]​

6. Email & SMS Communication

By registering for our programs or subscribing via forms, you consent to receive updates via email or SMS. To opt out at any time:

  • Click “Unsubscribe” in any email

  • Reply “STOP” to any SMS

  • Contact us directly at [email protected]

We will action your opt-out request within a reasonable timeframe and in accordance with the Spam Act 2003 (Cth).

7. Accessing and Correcting Your Personal Information

You may request access to the personal information we hold about you and/or ask us to correct it if inaccurate or outdated. To make a request, please contact us at: [email protected]


We will respond within 30 days as required by the Privacy Act.

8. Overseas Disclosure

At this time, we do not routinely disclose personal information to overseas recipients. If this changes, we will update this policy and take reasonable steps to ensure data is protected.

9. Privacy Complaints and Concerns

If you believe your privacy has been breached or have any concerns about how your information is handled, please contact us directly.

Contact: [email protected]

We will aim to respond within 5 business days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au

10. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the revised policy.

Behind the goals, games, and early morning training sessions, many young athletes are battling a silent opponent — their own mind.

Common challenges young athletes face:

  • They’re scared of making mistakes, so they hold back and stop enjoying the sport they once loved.

  • They feel worn out and stressed, even before the game starts.

  • They think winning is everything, and forget that who they are matters more than the result.

  • They feel left out or not good enough, always looking for approval from parents, coaches or teammates.

  • They overthink things, focusing too much on past mistakes or what could go wrong next.

Without support, many end up going through the motions — anxious, burnt out, and doubting if they belong.

What if 12 weeks could change the way your child thinks, plays, and handles pressure for life?

Copyrights 2025 | Prime Mind Coaching™ | Terms & Conditions